Password Assistance

Your myMack password is the same as your Merrimack email password. If you're having problems logging into myMack, or Merrimack email, please contact the Information Technology Help Desk at (978) 837-3500 or stop by and see them on the second floor of McQuade Library to have it changed. You may also email them at or use the Password Management System  

Using myMack

If you need assistance with using the various functions available to you on myMack, please download the helpsheets on this page. The helpsheets are geared toward certain groups that use myMack and outline the portlets available and how to use them.
Any general questions about the myMack portal can be sent to the Information Technology Help Desk by clicking here or emailing You can also contact the Help Desk by calling 978-837-3500 or call X3500 from an on campus extension.

Faculty Helpsheets

Alumni Helpsheets

Frequently Asked Questions