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Password Assistance

Your myMack password is the same as your Merrimack email password as well as your Blackboard password. If you're having problems logging into myMack, Merrimack email or Merrimack Blackboard please contact the Information Technology Help Desk at (978) 837-3500 or stop by and see them on the second floor of McQuade to have it changed. You may also email them at

Using myMack

If you need assistance with using the various functions available to you on myMack, please download the helpsheets on this page. The helpsheets are geared toward certain groups that use myMack and outline the portlets available and how to use them.
Any general questions about the myMack portal can be sent to the Information Technology Help Desk by clicking here or emailing You can also contact the Help Desk by calling 978-837-3500 or call X3500 from an on campus extension.
Faculty Helpsheets
myMack Faculty Guide (.doc, 153K)
Current Student Helpsheets
Guide to using MyPages (.doc, 54K)
Current Student Guide (.doc, 112K)
Available Student Technology Resources (.pdf, 315K)
Alumni Helpsheets
Alumni Guide (.doc, 113K)
Frequently Asked Questions
myMack Campus Directory (.doc, 37K)
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